An unclear business can look like a design problem.
About Upsense
Business change madepractical.
Upsense is a Singapore-based transformation company helping SMEs modernise operations, customer experience, growth and brand for the AI era.
Based in
Singapore
Working across
Asia-Pacific
Why we exist
SMEs are asked to transform withouta transformation team.
The advice is everywhere — adopt AI, automate, digitise, improve customer experience. The hard part is deciding what that means for one business and actually implementing it.
A difficult buying process can look like a website problem.
Repeated work can look like a staff shortage.
Scattered information can make an AI project fail before it starts.
Our point of view
Technology follows thebusiness problem.
We diagnose it. We design it. We build it. We help the business adopt it.
Discover
Understand the business, customers, team, systems and commercial priorities.
Diagnose
Find the bottlenecks, broken journeys and highest-value transformation opportunities.
Design
Create a practical future state before committing to tools or platforms.
Build
Implement the workflows, experiences, AI and technology required by the transformation.
Improve
Measure what changed and keep refining where the business sees value.
How we work with SMEs
Transformation that still lets yourun the business.
SMEs need transformation that works around live customers, live revenue and small teams.
Prioritise useful changePhase larger rebuildsAvoid unnecessary technologyBuild adoption in
The capabilities behind it
Disciplines combined when the business problem requires them.
These are not a product menu. Strategy, AI, technology, experience, growth and brand are combined around the transformation the business actually needs.
See the capabilities →